State Farm® Insurance Agent Deborah Wilks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Zach Harmon
February 14, 2025
5
out of
5
rating by Zach Harmon
"Ms. Brielle did an AMAZING job answering all my insurance questions. She was quick and able to put my worries at ease. 10/10 would recommend going to her with any questions or changes in policies. Thank you!"
We responded:
"Thanks so much for your 5 Star review Zach! I’m delighted to hear Brielle was able to assist you with your needs, and will make sure to share this feedback with her. We work hard to offer high quality service, and appreciate your review. Thank you!"
Rich Parker
January 31, 2025
5
out of
5
rating by Rich Parker
"Great customer service!"
We responded:
"Hi Rich! Thanks so much for your 5 Star Review. We really appreciate you like Teams customer service. I know you have lots of choices. Thanks so much for choosing our Agency! :-)"
Barbara Fisher
July 24, 2024
5
out of
5
rating by Barbara Fisher
"Best Service around. The staff are extremly helpful pay attention to every detail. Thank you, Brielle Stoltzfus, Sue Simmonds, Laurie Fey, Kathy Shema, Suzanne Deeren & Deborah Wilks for the follow up call !!!"
We responded:
"Thank you so much for your Five Star Review. We super appreciate your business Barb! Insurance is not a product you can hold in your hands, it is a service you need to experience. I'm so glad your experience with our office is a positive one! We give you Five Stars too! "
Cindy Shellenbarger
June 4, 2024
5
out of
5
rating by Cindy Shellenbarger
"Thank you to the staff at State Farm (especially Suzanne) for assisting with a document that was required. We appreciate your prompt, friendly service."
We responded:
"Thanks so much for your 5 Star review Cindy! I’m delighted to hear Suzanne was able to assist you with your needs, and made sure to share this feedback with her. We work hard to offer high quality service, and appreciate your gracious review. Thank you!"
lisa
February 29, 2024
5
out of
5
rating by lisa
"My car broke down on Fulton Street between Ada and Lowell. I immediately called State Farm and Suzanne helped keep me calm and guided me through follow up actions. I’m so thankful for the support and highly recommend State Farm in Lowell, MI. Deborah Wilks has also taken the time to answer many questions whenever I’ve called in. Stellar service and highly recommend!!!"
We responded:
"Thank you for sharing your experience! We're sorry to hear about your car troubles, but we're delighted to hear that Suzanne and Deborah from State Farm in Lowell, MI, provided stellar service and support during a challenging time. Keeping calm and guiding you through follow-up actions is a testament to their dedication to excellent customer service."
Luke Kloosterman
February 29, 2024
5
out of
5
rating by Luke Kloosterman
"Sue was awesome. She worked to get something completed before end of month & was super responsive."
We responded:
"Thank you for sharing your positive experience with Sue! We're thrilled to hear that she was awesome, worked to get something completed before the end of the month, and was super responsive. It's great to know that Sue provided the level of service you needed."
Chad Rich
December 19, 2023
5
out of
5
rating by Chad Rich
"My daughter hit a deer and totaled her car, the whole claim process was very quick. Thank you to all who work at State Farm in Lowell for checking in to see how process was going"
We responded:
"Our team takes pride in being knowledgeable and dedicated to providing the best service to our customers. When you have an accident, you know the value of what you paid for. Thank you so much for your five star review Chad! We appreciate your business and are glad you are happy with the work from the body shop and service from our office. We can replace a car, not our kids!"
Jill Stigall
May 5, 2023
5
out of
5
rating by Jill Stigall
"Outstanding service and advise over the last 20+ years! I highly recommend Deb and her staff."
We responded:
"Hi Jill! Thanks so much for your 5 Star Review! I will make sure Team knows how much you enjoy working with them. We super appreciate your business through the years! "
Dawn Raison
July 19, 2022
4
out of
5
rating by Dawn Raison
"Claim felt like it was difficult at first with having to do all the photos .I feel that when a claim needs to be filed that the agent should do most of the work.Turn around time was fast."
We responded:
"Hi Dawn. Thanks for the 4 Star review! If there is a next time, we are happy to take and upload the photos for you right here at our office when the damage qualifies to use the Pocket Estimate app. Glad you are happy with the turnaround time. Parts can be tough to source right now. Thanks again! Deborah Wilks"
Richard Pado
April 12, 2022
5
out of
5
rating by Richard Pado
"Deborah and her team take the time necessary to ensure you have the right coverage. Made suggestions and answered questions without being pushy. Kind of refreshing. When I had a claim, they were helpful at explaining the process and then followed up to ensure I was not left hanging. The recommended repair shop did fantastic work. It took a long time to repair my most recent claim and I had to engage the manufacturer’s customer service on my own but they did suggest dropping coverage to a minimum to help save me money for insurance coverage that I was unable to use."
We responded:
"Thanks so much for your detailed review! Having a claim is never pleasant. Knowing the type of service you will get can make all the difference. Glad you are happy with the work from your body shop. Thank you for putting your trust in my agency!"
Charlanne Chambers
August 30, 2021
5
out of
5
rating by Charlanne Chambers
"Got 2 pick out another car so I can replace a car not me & I didn't like that I couldn't get my mini torte put my son bought a car so I'm still 😁"
We responded:
"Hi Charlanne, So glad your son was able to find a car! Especially in this market…. Feel free to give me a call to review the mini tort concern. Just want to be sure nothing was overlooked. Thanks so much for your business! Deborah Wilks"
Amber Bodkins
April 3, 2021
5
out of
5
rating by Amber Bodkins
"Been with State farm through 2 vehicles and have had a transparent pleasant experience thw whole time. Grade A"
We responded:
"We strive to make sure and educate throughout the insurance process. I’m happy to hear you appreciate what my Team has to offer and will make sure to share your experience with them! Thank you Amber for your business and for your 5 Star review!"
Susan Confer
January 21, 2021
5
out of
5
rating by Susan Confer
"Patient.. professional. Fast."
We responded:
"Thank you for the wonderful 5 star review and your kind words about our agency, Susan! We all strive to provide you with the customer care that you deserve and appreciate your feedback!"
Susan Posada
October 3, 2020
5
out of
5
rating by Susan Posada
"Go beyond to help you."
We responded:
"Thanks so much Susan! We appreciate your business and are glad that you reach out when you need something. Thanks again! Deborah"
Shelly Van Veeleen
September 3, 2020
5
out of
5
rating by Shelly Van Veeleen
"Very helpful and caring."
We responded:
"Thank you, Shelly, for your positive review! We are always here to help you with any of your insurance needs!"
Raychel wolfe
August 20, 2020
3
out of
5
rating by Raychel wolfe
"Ok"
We responded:
"We appreciate your feedback, Raychel."
Kristin Johnson
June 17, 2020
5
out of
5
rating by Kristin Johnson
"Personalized service."
We responded:
"Hi Kristin! Thank you for your 5 Star Review! I’m so glad you appreciate our service. Everyone has different needs, and we should adjust accordingly. I will make sure to share your review with Team. This is gonna make their day! Thank you! Deborah Wilks"
Mitchell McRae
May 20, 2020
5
out of
5
rating by Mitchell McRae
"Fantastic group of people to do business with."
We responded:
"Hi Mitch! Thank you for your 5 Star Review! We really like doing business with you too! Looking forward to seeing you when you come our way later this year, you and that growing family of yours... :-) Thank you so much for your business! Deborah Wilks"
ian reddington
November 23, 2019
5
out of
5
rating by ian reddington
"Great quotes in a few minutes. Quick and friendly service!"
We responded:
"Hi Ian, We are glad you enjoyed your insurance quoting experience! While auto and home insurance is not the most fun stuff to buy, it doesn’t have to be boring either. After all, insurance is about protecting those we care about."
nikki lynn
September 28, 2019
5
out of
5
rating by nikki lynn
"Deb and her team always take good care of there clients. :)"
We responded:
"Nicole, thank you for the incredible review and kind words! We are here to help with all of your insurance needs!"
Edine Bronold
July 29, 2019
4
out of
5
rating by Edine Bronold
"Excellent service fast and friendly. Saturday morning hours really help."
We responded:
"Edine, thank you for taking the time to leave such a fantastic review! We are so happy to serve you and to help with all of your insurance needs even if it is a Saturday!"
Steve K.
March 28, 2018
1
out of
5
rating by Steve K.
"Great at taking your money! I have asked several times for Deborah to review our policies that NEVER go down, we have no claims. She wants to waste our time with coming in and sitting down. Other agency's don't play this game and value their customers. I thought she was working on something for us but never did. Her trips are more important or donating our money to some cause, we know it doesn't come out of her pocket, it's the people who pay their premiums, don't make claims. Her staff has at least one individual who is beyond rude but she still works there. We are gonna shop elsewhere, enough is enough!"
Karin Hulbert
January 2, 2018
5
out of
5
rating by Karin Hulbert
"We've been with this office for close to 25 years, and have always received top notch service. If the staff didn't know the answer to a question, they found an answer and promptly responded. No problems with claims, billing, service."
We responded:
"Thank you Karin for your kind review! I’m glad to hear you are satisfied with our service. Thank you so much for your business and May 2018 be a great year for you and your family! Best regards, Deborah Wilks"
Kay Backstrom
January 11, 2016
1
out of
5
rating by Kay Backstrom
"Our car was stolen, now, 2 weeks ago and the customer service I have received from this office in regards to this matter has been ZERO! Not ONCE has this agent or a claims rep. from State Farm contacted us to let us know what is going on with our claim. When we have made the calls or stopped into this office they were of no help except to direct us to the claims department. In fact the day the car was stolen and I actually spoke with Debra, she herself had no clue how to handle it and could not even confirm our rental options without speaking to a claims rep first. She is basically just a face there collecting a check for doing nothing. She is all about signing you up to pay more for extras but when the tables are turned and it's your turn to get a check she has no answers for you what so ever! When our claim is closed we will be finding a new insurance agent & company after 30 years of being with State Farm!"
Shaena M.
February 12, 2015
1
out of
5
rating by Shaena M.
"If I could give this office a negative score I would. I have been with state farm since I started driving at 16 and this office is BY FAR the WORST I have ever dealt with. The staff is RUDE and they LIE! I've left this office and switched to a new office out of grand rapids who happen to be AMAZING. I would NOT recommend bringing these people your business."