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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cindy Scoby

Cindy Scoby

January 2, 2026

5  out of  5
rating by Cindy Scoby
"From the Scoby family to Lowell branch, just wanted to say the staff is very helpful and informative but best of all their prices are awesome. Would highly recommend!!"
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holli Bartaway

December 16, 2025

5  out of  5
rating by holli Bartaway
"We Love Deborah and Brielle and all the team at State Farm. I have had State Farm since I was 18 years old and they have never given me a reason to change agents. They have taken care of us when we had an accident or two and are always so helpful when we had questions or need to switch vehicles. They really are the best! I couldn't ask for kinder, or more understanding people. Thank You Deborah and Everyone at State Farm!"
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Zach Harmon

February 14, 2025

5  out of  5
rating by Zach Harmon
"Ms. Brielle did an AMAZING job answering all my insurance questions. She was quick and able to put my worries at ease. 10/10 would recommend going to her with any questions or changes in policies. Thank you!"
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Rich Parker

January 31, 2025

5  out of  5
rating by Rich Parker
"Great customer service!"
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Barbara Fisher

July 24, 2024

5  out of  5
rating by Barbara Fisher
"Best Service around. The staff are extremly helpful pay attention to every detail. Thank you, Brielle Stoltzfus, Sue Simmonds, Laurie Fey, Kathy Shema, Suzanne Deeren & Deborah Wilks for the follow up call !!!"
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Cindy Shellenbarger

June 4, 2024

5  out of  5
rating by Cindy Shellenbarger
"Thank you to the staff at State Farm (especially Suzanne) for assisting with a document that was required. We appreciate your prompt, friendly service."
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lisa

February 29, 2024

5  out of  5
rating by lisa
"My car broke down on Fulton Street between Ada and Lowell. I immediately called State Farm and Suzanne helped keep me calm and guided me through follow up actions. I’m so thankful for the support and highly recommend State Farm in Lowell, MI. Deborah Wilks has also taken the time to answer many questions whenever I’ve called in. Stellar service and highly recommend!!!"
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Luke Kloosterman

February 29, 2024

5  out of  5
rating by Luke Kloosterman
"Sue was awesome. She worked to get something completed before end of month & was super responsive."
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Chad Rich

December 19, 2023

5  out of  5
rating by Chad Rich
"My daughter hit a deer and totaled her car, the whole claim process was very quick. Thank you to all who work at State Farm in Lowell for checking in to see how process was going"
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Jill Stigall

May 5, 2023

5  out of  5
rating by Jill Stigall
"Outstanding service and advise over the last 20+ years! I highly recommend Deb and her staff."
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Dawn Raison

July 19, 2022

4  out of  5
rating by Dawn Raison
"Claim felt like it was difficult at first with having to do all the photos .I feel that when a claim needs to be filed that the agent should do most of the work.Turn around time was fast."
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Richard Pado

April 12, 2022

5  out of  5
rating by Richard Pado
"Deborah and her team take the time necessary to ensure you have the right coverage. Made suggestions and answered questions without being pushy. Kind of refreshing.

When I had a claim, they were helpful at explaining the process and then followed up to ensure I was not left hanging. The recommended repair shop did fantastic work. It took a long time to repair my most recent claim and I had to engage the manufacturer’s customer service on my own but they did suggest dropping coverage to a minimum to help save me money for insurance coverage that I was unable to use."
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Charlanne Chambers

August 30, 2021

5  out of  5
rating by Charlanne Chambers
"Got 2 pick out another car so I can replace a car not me & I didn't like that I couldn't get my mini torte put my son bought a car so I'm still 😁"
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Amber Bodkins

April 3, 2021

5  out of  5
rating by Amber Bodkins
"Been with State farm through 2 vehicles and have had a transparent pleasant experience thw whole time. Grade A"
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Willard Confer

January 21, 2021

5  out of  5
rating by Willard Confer
"Patient.. professional. Fast."
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Susan Posada

October 3, 2020

5  out of  5
rating by Susan Posada
"Go beyond to help you."
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Shelly Van Veeleen

September 3, 2020

5  out of  5
rating by Shelly Van Veeleen
"Very helpful and caring."
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Raychel wolfe

August 20, 2020

3  out of  5
rating by Raychel wolfe
"Ok"
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Kristin Johnson

June 17, 2020

5  out of  5
rating by Kristin Johnson
"Personalized service."
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Mitchell McRae

May 20, 2020

5  out of  5
rating by Mitchell McRae
"Fantastic group of people to do business with."
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ian reddington

November 23, 2019

5  out of  5
rating by ian reddington
"Great quotes in a few minutes. Quick and friendly service!"
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nikki lynn

September 28, 2019

5  out of  5
rating by nikki lynn
"Deb and her team always take good care of there clients. :)"
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Edine Bronold

July 29, 2019

4  out of  5
rating by Edine Bronold
"Excellent service fast and friendly. Saturday morning hours really help."
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Steve K.

March 28, 2018

1  out of  5
rating by Steve K.
"Great at taking your money! I have asked several times for Deborah to review our policies that NEVER go down, we have no claims. She wants to waste our time with coming in and sitting down. Other agency's don't play this game and value their customers. I thought she was working on something for us but never did. Her trips are more important or donating our money to some cause, we know it doesn't come out of her pocket, it's the people who pay their premiums, don't make claims. Her staff has at least one individual who is beyond rude but she still works there. We are gonna shop elsewhere, enough is enough!"
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Karin Hulbert

January 2, 2018

5  out of  5
rating by Karin Hulbert
"We've been with this office for close to 25 years, and have always received top notch service. If the staff didn't know the answer to a question, they found an answer and promptly responded. No problems with claims, billing, service."